Privacy Policy
Last updated: February 2026
This page explains what information SSI collects through this website, how we use it, and how to request updates or deletion. This policy applies to information submitted through SSI web forms and direct email contact through addresses listed on this site.
What we collect
- Form submissions: name, company, email, phone, request type, machine or system details, serial number (if provided), and project or issue descriptions submitted through the Request a Quote and Support forms.
- Operational/anti-spam fields: form type, hidden honeypot field values, and CAPTCHA token fields used to validate legitimate submissions.
- Local draft storage: if you use form draft save, in-progress form text may be stored only in your browser on your device and is not transmitted to SSI until you submit.
- Technical logs: website and API infrastructure may record technical request data (for example IP address and timestamp) for security, rate limiting, and troubleshooting.
- Email correspondence: information you include when contacting sales@ssi-co.com or support@ssi-co.com.
How we use information
- Respond to quote and support requests.
- Communicate about projects, service needs, and follow-up questions.
- Operate and secure form submission workflows, including spam prevention and abuse monitoring.
- Improve website reliability and troubleshooting for request handling.
Analytics, embeds, and external services
- Google Analytics (GA4): the site supports optional GA4 loading through runtime configuration. If enabled by SSI, Google may process usage data under Google's terms.
- Google services: the Contact page includes Google Maps links and an embedded map.
- CAPTCHA verification: if CAPTCHA is enabled for forms, verification requests are sent to the configured CAPTCHA provider endpoint.
- Email delivery providers: form notifications may be sent through SSI's mail system or a configured provider (such as Resend) to deliver request notifications.
Data retention
SSI keeps submitted information for as long as needed to respond to requests, provide support, maintain business records, and protect website operations. Retention periods may vary by request type, support history, and operational or legal requirements.
Data sharing
SSI does not sell personal information submitted through this website. We share information only as needed to run site and communication workflows, including hosting/infrastructure providers, configured email delivery services, CAPTCHA providers (if enabled), and analytics services (if enabled).
Requests to update or delete your information
To request correction, update, or deletion of information you submitted through this website, contact support@ssi-co.com. Include your name, company, and enough detail for us to locate your request records.